Request account deletion
Yomoyo initially uses an anonymous account to save reading progress, vocabulary, subscription access, and game progress. If you use Connect Account, that account may also have an email-and-password sign-in. You may request deletion of the account and its associated data.
Email support@yomoyo.app with the subject Delete my Yomoyo account. If possible, begin from the Support section inside the Yomoyo app on the device whose account you want deleted.
If your account is connected, contact us from its email address when possible. We may also reply with steps to verify information from the app. For an anonymous account, we may need to verify the anonymous account identifier from the app or device. Do not send passwords, payment-card information, or app-store credentials.
What will be deleted
After verification, the deletion request covers data associated with the account, including:
- The Firebase Authentication account, including its connected email sign-in credential where applicable.
- Settings, reading history and progress, vocabulary lists, and saved entries.
- Learning events, daily activity, streak, quest, level, and XP information.
- Captured Kotobakami, encounter state, and other game progress.
- The account identifier associated with RevenueCat, where applicable.
After the authentication account is deleted, you will no longer be able to sign in to it, and its associated progress cannot be restored through that account.
We may retain limited information where required for legal, tax, accounting, fraud-prevention, dispute-resolution, or security purposes. Data may also remain temporarily in provider backups before being overwritten under their retention schedules.
Subscriptions must be canceled separately
Deleting your Yomoyo account or uninstalling the app does not cancel an Apple App Store or Google Play subscription. Cancel the subscription in the store account that processed the purchase to prevent future renewal charges.
Questions
For help with account deletion or another privacy request, contact support@yomoyo.app. See the Privacy Policy for more information.